What subscription plans are available?
We offer three tiers: Essential ($49/month with 1,000 credits), Enhanced ($99/month with 5,000 credits), and Premium ($249/month with 20,000 credits). Annual billing saves approximately 17%.
What's included in each plan?
All plans include Filevine integration and Mass Update workflows. Enhanced adds Excel-style mapping, preview/validation, job history, and priority processing. Premium adds team features, audit logs, dedicated queue, and priority SLA support.
Is there a free trial?
Yes, you can start with 250 free operations to test the platform—no credit card required. This lets you experience VineMerge before committing to a subscription.
How do credits work?
1 credit equals 1 project record update in Filevine. Your subscription credits refresh monthly; unused credits do not roll over. You can purchase additional credit packs anytime if you need more.
What are credit packs?
Credit packs are one-time purchases for additional usage: 500 credits ($35), 1,000 credits ($60, best value), or 5,000 credits ($250). All credit packs expire 12 months from purchase.
What happens if I run out of credits?
Your workflows will pause until you either purchase a credit pack or wait for your monthly subscription credits to refresh at the start of your next billing cycle.
What payment methods are accepted?
We accept all major credit cards, processed securely via Stripe.
Can I change my plan?
Yes, you can upgrade or downgrade your subscription anytime from your account settings. Changes take effect immediately with prorated billing adjustments.
How do I cancel my subscription?
You can cancel your subscription anytime from your account settings. You'll retain access to VineMerge until the end of your current billing period.
Where can I view invoices and billing history?
You can access all invoices and transaction history in your account settings under the Billing section.